How To Measure & Boost Employee Satisfaction
Whether it’s with a summer vacation, a new dress, or a job, people care about having experiences that satisfy them. Everyone wants to be satisfied. As a leader or manager, you want satisfied employees,...
View ArticleEverything You Need To Know To Boost Customer Retention
Marketing is all about getting new eyeballs on your site, and new feet in the door, right? New customers are what we’re after! Except gaining new customers is expensive. Keeping your current customers...
View Article23 Proven Ways To Boost Customer Satisfaction
Satisfied customers are the Holy Grail for any business. These are the customers that are loyal and that provide great word-of-mouth advertising to their friends. Too often we think customer...
View Article8 Genius Ways To Make Your Small Business More Money This Holiday Shopping...
With the holiday shopping season right around the corner, wouldn’t it be nice if you had a few extra tricks up your sleeve that would ensure your small business really maximizes its money-making...
View ArticleThe Complete Guide To Skyrocketing Your Customer Service Skills
If you’re not convinced that customer service matters more than just about anything else, review these stats that we recently shared with you: 55% of people would recommend a company to others based on...
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Your Complete Guide To Team Management In 2016
You do not want to herd cats. Getting those independent and stubborn critters to go in the same direction towards the same goal is all but impossible, and you’re going to end up scratched. Yet, as a...
View ArticleHow and Why To Perform Effective Exit Interviews For Employees
Jim worked at Widgets, LLC for five years. He was hired with great excitement, having come with excellent recommendations and useful experience. Jim was a team player and seemed to get along well with...
View Article8 Tricks For Boosting Your Productivity At Work This Week
If you ask most people what superpower they wish they had, no one would say “productivity.” It’s too ordinary and too boring. But unlike a lot of awesome superpowers — knowing how to fly, being...
View ArticleWhy Your Small Business Needs To Be Investing In Customer Delight
Small businesses are always struggling on an uneven playing field, seemingly competing with big businesses that can offer both their employees and customers benefits and deals that a smaller business...
View ArticleThe Complete Guide To Customer Feedback
Some people dread getting customer feedback. No business owner wants to hear that they did it wrong. That their products aren’t loved. That prices in your shop aren’t as good as those in a competitor’s...
View ArticleEmployee Retention: How To Beat The Odds and Keep Your Best Employees Around...
If you’re like 63% of employers, your top priority isn’t increased sales or finding more customers. It’s employee retention. Surprised? Maybe that doesn’t surprise you, but it probably surprises some....
View ArticleWhat Makes a Good Leader? The Mini-Guide
David had been passed over for two promotions. This, despite his efforts to continue his education and training, and despite a reputation for reliable leadership. The jobs went to two far less...
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New Book: The People Management Handbook
The best-kept secret and hardest lesson that no one tells you when you become a manager of people is this: you don’t become a great manager overnight—you have to work at it just like anything else you...
View ArticleThe 11-Step Process For Boosting Brand Loyalty
Brand loyalty is like creating a default setting in the minds of your customers where, without thinking, they choose your brand over any other. It’s a loyalty that means they have an almost inherent...
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Hire The Best People With This Customer Service Job Description [TEMPLATE]
Customer service is crucial to the success of your business because of two very good reasons: It’s more profitable to hang onto current customers. Word of mouth from real people brings in trusting new...
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An Epic List of Great Team Building Games
Update: After over 100,000 people read our original team building games post, we decided to make an updated version that’s even more epic than the original. We’ve added 8 new games—over 1,500 words of...
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8 Easy Ways to Bring New Customers to your Restaurant in 2016
Every restaurant wants more new customers. Why wouldn’t they? A steady stream of new faces means more word of mouth referrals, and more overall business. But bringing in new customers can be harder...
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8 Ways to Make Scheduling Easier at Your Business
You have employees that are juggling school, families, or additional jobs, and you are trying to juggle all of that in your employee schedule. It’s not easy, and it’s a serious enough topic that the...
View Article9 Simple Ways to Invest in Your Employees and Combat Turnover
Most leaders can agree that employee development is a critical part of creating a lasting business. But many leaders assume that they can put the onus on the individual to provide their own path to...
View ArticleEverything You Need to Know to Boost Employee Productivity
Boosting employee productivity means boosting your bottom line. You could say that employee productivity was merely how much an employee did in certain period of time, but it is so much more than...
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